How Certified Friendly Certification Works

  1. 1

    Apply

    Tell us about your business, locations, services, and current accessibility practices.

  2. 2

    Train

    Complete the required neurodiversity-friendly training for participating staff.

  3. 3

    Assess

    Complete the structured self-assessment and provide supporting information.

  4. 4

    Audit

    Participate in an ND Collab review of communication, sensory, policy, and service practices.

  5. 5

    Improve

    Complete any required improvements and submit evidence for review.

  6. 6

    Certify

    Receive a certification number, public listing, digital badge, and physical sticker.

  7. 7

    Renew

    Maintain training and practices and complete renewal before the certification expires.