ND Collab Certified Friendly Program
Make your business more welcoming for neurodivergent people and families
Build practical skills, review your customer experience, complete a structured audit, and earn a certification customers can verify.
Why it matters
A better experience starts with informed, practical choices
Neurodivergent customers, employees, and families may benefit from clear communication, predictable processes, sensory-aware environments, flexible service options, and staff who understand how to respond respectfully.
Build trust
Show the community that your commitment has been reviewed rather than self-declared.
Train your team
Give staff practical tools for communication, accessibility, and customer service.
Improve the experience
Use assessment and audit findings to prioritize realistic improvements.
Be easier to find
Receive a public listing and become eligible for Smart Guide recommendations while certified.
What businesses receive
Certification plus an ongoing improvement framework
- Required training and staff resources
- Structured accessibility and neurodiversity-friendly assessment
- Audit and improvement plan
- Certification number and verification page
- Public Certified Friendly directory listing
- Digital badge and physical sticker after final approval
- Smart Guide eligibility during the current certification period
- Renewal tracking and reminders
Ready to begin?
Review the complete process or start the application for your business.